divx feedback

sent feedback to the divx people via their feedback interface.

they sent a reply back. in the body of the all  the replies they have the following:

"We hope your issue has been solved. If we do not receive an update
from you in this same incident within the next 24 hours, this incident
will be set to solved."

"Please do not reply to this e-mail. E-mail responses do not update
your request."

and below that they pointed me to where i could get a divx diagnostic utility. and then said to attach the two files it outputs and send it back.

so let me get this straight. if it takes me over 24 hrs to not solve the problem it'll be "solved"  on their end? chalk one up for tech support, another problem fixed [sounds of high fiving in the background.]

or. i give up on it completely? same result? solved?

but i like the second quote the best. which to me reads: "here's a convenient email address that has the word 'support' in it. so could you NOT reply to this address and attach the files we requested so we can solve your problem?"

if you add all the emails together, this is the basic content:

ME: divx 6.2 reboots my machine without warning before the install completes. an earlier version WILL install, but the codec isn't  recognized by windows

THEM: divx doesn't not work properly?

ME: 6.2 doesn't install, earlier versions aren't recognized.

THEM: here's a utility. run it and send us the results.

ME:  ok, i'll send it through the web based feedback interface. [i do that]

THEM: [instructions for running the diagnostic utility], then [here's an exact quote:]

 "Attach a screen shot of the error message to your Question. You can take a screen shot by pressing the 'Print Screen' key on your keyboard and paste in the Paint Application."

ME:  divx 6.2 reboots without warning before completing the install. earlier versions DO install, but the codec isn't recognized.

but with that last email, i actually emailed them to the support email address that email says not to reply to. just my way of sticking it to the man.

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